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Deliver on strong service level agreements to their users

New Scality HALO Cloud Monitor, with Scality dedicated care service, delivers always-on availability for petabyte-scale cloud storage, providing remote monitoring of customer environments, predictive analytics, capacity planning, and intuitive dashboard reporting.

San Francisco, CA – February 28, 2017 Scality, world leader in object and cloud storage, today announced its new Scality HALO Cloud Monitor, a turnkey 24/7 monitoring solution for the Scality RING object storage platform and S3-focused products. Scality HALO provides customers continuous uptime for their managed private cloud storage environments and delivers transformative analytics to help streamline business operations.

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Scality HALO continuously monitors customer environment in real time and provides predictive analytics to ensure storage systems are performing optimally. Comprehensive dashboards with 100s of useful diagnostic metrics, monitoring system level statistics, component processes, memory, disk and many other key elements. It provides intuitive, user-friendly visualization of events, proactive fault and incident detection, configuration assistance and system health checks. The Scality HALO system is a smart learning system which uses previous system behavior to define predictive range KPIs (Key Performance Indicators). These KPIs can then detect aberrations in the storage environment before they become problematic. Automatic alerts are triggered to notify key personnel who can proactively respond and maintain continuous uptime. Scality HALO comes in two program levels, a full-featured DCS edition and a Standard version. The Standard version is available to all Scality customers for free and includes up to 15 diagnostic metrics.

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Scality Dedicated Care Services (DCS) is a premium add-on program to the company’s standard support service. It reinforces Scality’s best-in-class customer service through standardized business operations, engineering reviews, access to dedicated customer service engineers, systematic audits of Scality RING and prioritized escalation processes. All DCS customers, who implement Scality HALO Cloud Monitor will be provided a 100 percent Availability Guarantee.

“To guarantee the optimal service quality for our Scality RING deployment, Orange Cloud for Business is using Scality Dedicated Care Services. It’s impressive, the speed at which the Scality team proactively identifies and resolves issues,” said Thierry Lompech, Cloud Infrastructure Manager at Orange Business Services. “The cooperation with the DCS engineers helps our Engineering and Operational teams to improve their skills and provides a warranty for us and our end users.”

Scality HALO premium with 100 percent availability guarantee is available to all Scality Dedicated Care Service customers through the company’s alliance partners and global network of ISVs and resellers. The standard entry-level version is included in Scality’s standard support package.

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